An 82-year-old woman sustained severe injuries after a nasty fall at Ne𝐆w Delhi airport. According to her family, the incident was a result of Air India's alleged mismanagement, which necessitated her admission to the ICU.
A woman claimed that due to Air India's mismanage🌱ment, her 82-year-old ဣgrandmother fell and suffered injuries on her head and nose.
In a lengthy 🍎post on microblogging website X, Parul Kanwar spoke out about the airline's negligence as she shared the distressing accou💙nt of the incident.
She said, "I post this because I have no choice and because it infuriates me that there is such little value for human life and wel𒀰lbei🐲ng."
What Is The Matter?
In her post, Parul elaborated how her grandmother, who is the widow of a respected li🅰eutenant general, had a confirmed booking of a wheelchair for a flight from Delhi to Bengaluru on March 14.
However, upon reaching airport, no wh๊eelchair was made available despite repeated requests to Air India staff, airport help desk and even IndiGo personnel who had a spare wheelchair with them but re𝄹fused to provide it.
Parul said, "For our travel back from Delhi to Bangalore on 4th March 2025, we booked a wheelchair for my 82-year-old grandmother (widow of a decorated Lt General, who has fought for India in several wars) well in advance - confirmed b🌊y the airline. Upon reaching the airport, she was not allocated one. We tried for almost an hour, requesting airline staff, airport help desk, alternate airline staff from @indigo (who incidentally had a free wheelchair bu💧t won’t share)."
Under the circumstances, the elderly woman tried to cross three parking lanes at Terminal 3. Despite facing difficulties, she did not receive any help. As a result, her ܫlegs gave out and she fell down near the Air In🥃dia premium economy counter.
Parul also alleged that none of the staff members helped them andꦜ the family had arranged for medical help on their own.
"With no other option, this old lady slowly made her way across 3 parking lanes at T3 New Delhi, on foot with assistance from a family member. She managed to enter the airport on♍ foot, still no wheelchair or assistance was provided. Ultimately, her legs gave way, and she fell - she fell in front of the Air India premium economy counter. Not one person stepped in to help. We requested someone to help get first aid - no help. Expectꦯation from Air India staff was for the family member to go to the MI room and get medical aid. Finally, the wheelchair arrived, and she was promptly boarded without a proper checkup with a bleeding lip and injury to her head and nose," she stated.
Air India's Response
In response, Air India replied, "Dear Ms. Kanwar, we are concerned to note this and wish Ms. Pasricha a speedy recovery. We’d like to connect with you over a call in this regard and request you share yo♑ur contact number and a convenient time via DM."
Kanwar responded, "Done, but do not call me wit🍸hout due diligence and investigation on your end. Not interested in excuses."
The airline responded to her reply and wrote, "Dear Ms. Kanwar, we sincerely wish your grandmother a speedy recovery. We are ⛦actively work🍬ing on the concern and assure you that we will share the complete details at the earliest."
